Terms & Conditions

By purchasing products from our site, you are consenting to our Terms and Conditions

All candles unless otherwise noted in their descriptions are non-tinted, or manufactured without the use of dyes. The candles are white to off white in color depending on the color of the fragrance oil used

Soy/beeswax is a natural product, wet spots in jar candles are a general occurance. They are not considered a defect nor do they affect the way the candle burns or the amount of fragrance released

Safety

» Remove all decorative items on the candle before lighting
» Place candle on heat resistant surface
» Trim wick(s) to no more than a ¼". This will prevent high flames, excessive smoke and soot
» Burn candle no more than one hour per each inch of diameter
» Never burn the candle near anything that might catch fire or in drafty areas
» Keep candle wax free from wick trimmings
» Keep the candle away from sunlight to discourage yellowing of the wax
» Do not use melted wax on skin
» Keep products out of the reach of children and pets
» Never leave a burning candle unattended
» Do not use fragrance oil, refresher oils, fragrance sprays or diffusers on skin
» Wash hands after handling refresher oils, fragrance sprays, diffusers, diffuser refills or potpourri

Returns

» Any candle that is defective will be replaced at no charge
» We cannot accept returns on fragrance oils, refresher oils, fragrance sprays, diffusers, diffuser refills or bath and body products

We do not offer returns or refunds on a product because you did not like a specific fragrance. To insure that you will be satisfied with a particular scent, we suggest that you purchase a brick melt or palm votive, prior to purchasing a full sized product

Other returns must be reported to us within ten business days from the date that you received the order. You may submit a return request by visitng My Account → Completed Orders → Return Item(s).  There is a 15% restocking fee. Non-damaged merchandise returned to us must be in the same condition as when it was sent. Credit for returned merchandise will be applied only after Mosley Lane inspects the returned merchandise and deems it resalable. All return shipping charges will be at your expense. We do not refund original shipping charges

Damages

All products sold by Mosley Lane are shipped in “NEW” condition. Please inspect all packages (in the driver’s presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us immediately so we can file a claim with the shipping company. You are required to save the box and packing material for seven days just in case UPS wants to inspect the damage before paying the claim. If you do not save the packaging materials and it is required for shipping company to process our claim we will not be able to issue a store credit

We must be notified in five (5) business days from the date of receipt of any damages. A store credit will be issued for damaged merchandise