Loading... Please wait...No, it is not necessary to create an account, you may browse and place orders under guest status. However, we recommend that you do create an account so that you will have access to quicker checkout, past orders, wish list, tracking updates, etc...
Click the "Create an Account" link located at the top of the page and from there you will be instructed on how to register as a new customer. You may also set up a new account when checking out
Click the "Sign In" tab located at the top of the page and select "Forgot my Password" link. A new password will be emailed to your email address on file. Mosley Lane does not have access to your personal password
Click the "My Account" link located at the top of the page
You will have access to your account details, address book, private messages, order status, completed orders, wish list and recently viewed items
All domestic retail orders over $75.00 ship for free. Orders under $75.00 will be charged our negotiated UPS rate
Absolutely. Visit the My Account section and click Address Book. From there you may enter your UPS shipper number. VIP! Make sure that the United States is selected in the country drop down list before saving. At checkout, select the option "Charge my UPS account". We do verify the account with UPS at shipping. If for some reason, your UPS account is not active, we reserve the right to apply the shipping charges to your credit card
We ship all orders via UPS Ground
Currently, we only ship to addresses located within the continental United States
No, we can only ship to a physical residential or commercial address
Yes, during checkout, you may enter a new shipping address. This address will remain in your address book for future reference
Residential Delivery - The UPS driver will leave your package and a signature is not required. If you have special instructions for the driver, such as; leave package on back porch or leave package with neighbor, please enter these instructions in the comment section at checkout
Commercial Delivery - UPS does require a signature at delivery
At shipment, you will receive a UPS email notification that contains your tracking number and delivery date. You may also track your package from your account
All products sold by Mosley Lane are shipped in "NEW" condition. Please inspect all packages (in the driver's presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us immediately so we can file a claim with the shipping company. You are required to save the box and packing material for seven days just in case UPS wants to inspect the damage before paying the claim. If you do not save the packaging and it is required for shipping company to process our claim we will not be able to refund or replace the items damaged.We must be notified in three (3) business days from the date of receipt of any damages. A store credit or replacement product(s) will be issued for damaged merchandise
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. On occasion, your order will ship over a period of a few days; this will be noted on your packing slip. The text will read: This item will Ship Separately. Please contact customer service with any questions
Mosley Lane shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Ohio
If ordering via our website, we offer online processing of Visa, MasterCard and Discover. We also accept PayPal for payment. PayPal processes Visa, MasterCard, Discover, American Express, debit and checking accounts as well as established PayPal accounts
During checkout, enter your code into the coupon code box, click apply
Mosley Lane guarantees all candles. Defective products can be returned within 90 days of shipment for exchange of other products of equal or greater value. We cannot except returns on refresher oils, fragrance oils, sprays, diffusers, diffuser refills or any bath and body product. You must contact us with a list of the items that you are returning and the reason for return. Non-damaged merchandise returned to us must be in the same condition as when it was sent. All return shipping charges will be at your expense. We do not refund original shipping charges
Mosley Lane values and respects your privacy. When you volunteer information about yourself throughout our websites, we do use this information to manufacturer and ship the purchases you have made. We also use this information in an effort to aid us in improving your shopping experience, to communicate with you about our products, services, contests and promotions
We do not sell, rent, swap or give away your personal information to third parties. As described in this policy, we may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
View our Privacy Policy
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Copyright Mosley Lane LLC 2012. All Rights Reserved.
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